Shipping & Delivery
Where do you ship to?
We currently ship within New Zealand only.
We use courier shipping methods to ensure all customers receive their products in a timely manner with minimal disruptions from Covid-19 shipping delays.
What are your shipping options and prices?
We've carefully selected shipping partners to ensure consistent, fast and safe delivery.
- Ships within 48 hours of purchase
- Orders $8.99
- 2-4 Business days delivery
Note - due to coronavirus restrictions shipping times may vary and prices may be subject to change.
When will my order ship
Orders are processed and ship daily, Monday-Friday.
Please note - at times of peak demand such as seasonal sales processing may take up 3 business days.
Is my order tracked?
All orders are fully tracked
When your items are shipped you will receive an email with tracking details
Please ensure to check your email inbox plus promotions and/or spam folders to retrieve your tracking email
Please allow up to 24 hours - after received your tracking code for it to update.
How do I address any shipping concerns?
Once your parcel leaves us we have limited control over your package. For the fastest resolution regarding any concerns, please reach out directly to your shipping provider. Their contact details will be available with the tracking number SPoil Special Oils emailed you.
If the shipping provider is unable to provide necessary assistance, please email the SPoil customer support team at email@example.com and we'll help you out!
What happens if my product arrives damaged?
We place a high level of care on protecting your goodies when shipping them to you. Unfortunately, accidents can happen in transit. Please notify us no later than 10 days after receiving your parcel if an item is broken. You must also include a photo of the item and the shipping box. Please email to firstname.lastname@example.org
Our team will be happy to help with a replacement item.